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To ensure security and authenticity, we verify the information provided during registration, which might cause a short delay. During busy periods, many registrations might be submitted at once, leading to processing delays. Missing or incorrect details can delay approval until all required information is provided. Occasionally, technical glitches may slow down the registration process.

A Registered Account: Sign up and create an account with your valid email or phone number. Have a valid payment option like mobile banking, or cash on delivery (if available). Delivery Information: Provide a correct shipping address to receive your order smoothly. Once you have these ready, shopping at Shopner Bazar is quick, easy, and secure!

If you placed your order as a guest, you can track it using the Order ID on our Track Order page.

Request a Return or Cancellation: If your order was cancelled or returned as per our policy, your refund process will begin automatically. Submit Refund Request (if needed): Contact our customer support with your Order ID and reason for refund. Refund Processing Time: Refunds are usually processed within 3–7 working days, depending on your payment method. For mobile banking or bank transfers, it may take additional time based on your provider. Refund Method: The money will be returned to your original payment method (e.g., bKash, Nagad, card) or as Shopner Bazar wallet balance, based on your preference and policy. If you face any delay or issue, feel free to contact our support team. We're always here to help!